If you have a problem with your forum or game account make a new topic.
Explain your problem and post all the information that could be helpful to get your account fixed.

Use this format:

Ingame name:
Problem:
Extra info:

Example:

Ingame name: [PT]Kayragon[Skillz]
Problem: I forgot my password
Extra info: I don't play this server for 1 year and I don't remember my password